Description

The Sales Support Officer will play a key role in supporting the Sales Team in Saudi Arabia and at outstations to achieve sales targets and business objectives. This role provides day-to-day operational support to the Sales function, including handling queries from B2B/OTA agencies and corporate accounts, preparing reports, supporting group and charter bookings, and assisting with sales initiatives such as incentives, trade events, and sales blitz activities.

Key Responsibilities:

• Maintain comprehensive knowledge of all flyadeal products, services, systems, and current marketing campaigns to provide accurate information to travel trade partners.
• Manage inbound and outbound sales queries efficiently, maximizing revenue opportunities while ensuring adherence to company policies and procedures.
• Escalate issues to management promptly when necessary.
• Monitor daily group and charter bookings using the group tool, identify discrepancies, and take corrective actions.
• Provide analytics and reports to support the Sales team in decision-making.
• Act as the primary contact point for B2B/OTA agents, offering professional support through email, phone, and live chat.
• Engage proactively with trade partners to understand their needs, resolve concerns, and identify upselling and cross-selling opportunities.
• Support the onboarding of travel agencies and GSAs onto flyadeal’s B2B platform, ensuring a smooth and seamless process.
• Monitor and analyze customer feedback to provide insights that support continuous improvement.
• Assist in organizing and executing trade events, agency incentives, and sales blitz activities.
• Adhere to the team roster schedule, with rotating days off.

Requirements:

• Bachelor’s degree in Business Administration or a related field.
• Fluency in English (written and spoken) is mandatory; Arabic is an advantage.
• Minimum 1 year of experience in a similar role within the aviation industry.
• Solid understanding of local and international airline market dynamics.
• Strong customer focus and ability to build and maintain trade partnerships.
• Excellent interpersonal and communication skills with a customer-centric approach.
• Ability to multi-task effectively and work in a fast-paced environment.
• Strong analytical, problem-solving, and time management skills.
• Knowledge of trade partnership procedures and sales operations.